Betwin Privacy Policy – How We Handle Your Personal Data

Betwin operates the online gaming platform available at betwin-betwin.app. For the purposes of this Privacy Policy, betwin is the data controller responsible for the personal data of players who register and use the platform.

This Privacy Policy applies to all personal data collected through the betwin website, mobile platform, and any communications between betwin and its players — including live chat, email, and promotional messages. It covers all players based in Bangladesh and any other jurisdiction where betwin operates.

If you have any questions about how betwin handles your personal data, you can contact the betwin privacy team at any time via email at [email protected] or through live chat on the platform.

Betwin collects only the personal data that is necessary to provide you with a safe, functional, and compliant gaming experience. The categories of data betwin collects are set out in the table below.

Betwin does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required by law and with your explicit consent.

Betwin collects your personal data through several channels, depending on how you interact with the platform:

• Direct registration: When you create a betwin account, you provide your name, contact details, and date of birth directly through the registration form.
• Deposits and withdrawals: When you make a payment transaction on betwin, your mobile banking account details and transaction reference numbers are recorded.
• Identity verification: When betwin requests KYC documents, you upload identity and payment verification files directly to the platform.
• Platform usage: Betwin's systems automatically collect technical and usage data as you browse and play on the platform, including your IP address, device information, and gameplay activity.
• Support interactions: When you contact betwin via live chat or email, the content of those communications is recorded and stored.
• Cookies and tracking: Betwin uses cookies and similar technologies to collect data about how you use the platform. See Section 7 for full details on betwin's cookie practices.

Betwin does not purchase personal data from third-party data brokers or marketing lists. All data betwin holds about you comes directly from your interactions with the betwin platform.

Betwin uses your personal data for specific, legitimate purposes. We do not use your data for any purpose that is incompatible with the reasons it was originally collected. The main purposes for which betwin uses your personal data are:

• To create and manage your betwin account, including verifying your identity and age at registration.
• To process deposits and withdrawals through your registered mobile banking accounts.
• To provide customer support and resolve any disputes or issues related to your betwin account.
• To send you transactional communications such as deposit confirmations, withdrawal notifications, and account security alerts.
• To send you promotional communications about betwin bonuses, new games, and special offers — only if you have opted in to receive them.
• To detect, investigate, and prevent fraud, money laundering, collusion, and other prohibited activities on the betwin platform.
• To comply with legal and regulatory obligations applicable to betwin's operations.
• To monitor responsible gaming indicators and provide support tools to players who may be experiencing gambling-related difficulties.
• To analyse platform usage patterns and improve the betwin experience for all players.

Betwin processes your personal data on one or more of the following legal bases, depending on the specific purpose:

• Contract performance: Processing your data is necessary to fulfil betwin's obligations under the account agreement — including processing payments and providing access to games.
• Legal obligation: Betwin is required by law to collect and retain certain data for anti-money laundering (AML) compliance, age verification, and fraud prevention purposes.
• Legitimate interests: Betwin processes certain data — such as technical and usage data — based on its legitimate interest in operating a secure, functional, and fraud-free platform.
• Consent: Where betwin relies on your consent — such as for sending marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

Betwin will never process your personal data in a way that overrides your fundamental rights and freedoms without a clear and legitimate justification.

Betwin does not sell, rent, or trade your personal data to any third party. However, betwin does share your data with a limited set of trusted service providers and in specific legal circumstances, as described below:

• Payment processors: Betwin shares necessary payment data with mobile banking providers such as bKash, Nagad, and Rocket to process your deposits and withdrawals.
• Game providers: Betwin shares a limited set of technical data with third-party game providers to enable gameplay and resolve game-related disputes.
• Identity verification services: Betwin may use third-party KYC verification services to validate the identity documents you submit. These providers process your data solely for verification purposes.
• Fraud prevention services: Betwin uses third-party fraud detection tools that may process your IP address, device fingerprint, and behavioural data to identify suspicious activity.
• Legal authorities: Betwin may disclose your personal data to law enforcement, regulatory bodies, or courts if required to do so by applicable law or a valid legal order.

All third-party service providers that process data on betwin's behalf are contractually required to handle your data securely, use it only for the specified purpose, and comply with applicable data protection standards. Betwin does not permit its service providers to use your data for their own marketing or commercial purposes.

Betwin uses cookies and similar tracking technologies on the betwin-betwin.app platform. Cookies are small text files stored on your device that help betwin recognise you, remember your preferences, and understand how you use the platform.

The types of cookies betwin uses are:

• Essential cookies: Required for the betwin platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. You cannot opt out of essential cookies.
• Functional cookies: Remember your preferences such as language settings and display options to personalise your betwin experience.
• Analytics cookies: Help betwin understand how players navigate the platform, which pages are most visited, and where technical issues occur. This data is used in aggregate and does not identify individual players.
• Security cookies: Used by betwin's fraud detection systems to identify unusual patterns of behaviour that may indicate account compromise or fraudulent activity.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using betwin, but some features may not function as intended. Betwin does not use third-party advertising cookies or retargeting pixels.

Betwin takes the security of your personal data seriously. The platform implements a range of technical and organisational measures to protect your data against unauthorised access, loss, alteration, or disclosure.

• All data transmitted between your device and betwin's servers is encrypted using TLS (Transport Layer Security) protocols.
• Personal data stored on betwin's servers is encrypted at rest using AES-256 encryption.
• Access to player data within betwin's systems is restricted to authorised personnel on a need-to-know basis.
• Betwin conducts regular security audits and vulnerability assessments of its platform infrastructure.
• Betwin's payment processing integrations with bKash, Nagad, and Rocket comply with the security standards required by those providers.
• Two-factor authentication is available for betwin accounts and is strongly recommended for all players.

While betwin takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. If you suspect that your betwin account has been compromised, contact betwin support immediately via live chat so the team can take prompt action to secure your account.

Betwin retains your personal data for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable law. The general retention periods betwin applies are:

• Account data: Retained for the duration of your betwin account and for a period of five years after account closure, in line with standard anti-money laundering record-keeping requirements.
• Transaction records: Deposit and withdrawal records are retained for a minimum of five years from the date of the transaction.
• KYC documents: Identity verification documents are retained for five years after account closure or the date of the last transaction, whichever is later.
• Support communications: Live chat transcripts and support emails are retained for two years from the date of the interaction.
• Technical and usage data: Anonymised analytics data may be retained indefinitely for platform improvement purposes. Identifiable technical data is deleted within 12 months of collection.

When personal data is no longer required, betwin securely deletes or anonymises it so that it can no longer be linked to an individual player. If you request deletion of your data before the end of the applicable retention period, betwin will assess the request and delete what it is legally permitted to delete, while retaining only what is required by law.

As a betwin player, you have the following rights in relation to your personal data. Betwin is committed to honouring these rights promptly and without unnecessary barriers:

• Right of access: You can request a copy of the personal data betwin holds about you at any time. Betwin will provide this within 30 days of receiving your request.
• Right to rectification: If any personal data betwin holds about you is inaccurate or incomplete, you have the right to request that it be corrected.
• Right to erasure: You can request that betwin delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to betwin's legal retention obligations.
• Right to restrict processing: You can request that betwin limit the way it uses your personal data in certain circumstances, such as while a dispute is being investigated.
• Right to data portability: You can request that betwin provide your personal data in a structured, machine-readable format so you can transfer it to another service provider.
• Right to withdraw consent: Where betwin processes your data based on your consent — such as for marketing communications — you can withdraw that consent at any time.
• Right to object: You can object to betwin processing your personal data for direct marketing purposes at any time, and betwin will stop that processing immediately.

To exercise any of these rights, contact betwin's privacy team at [email protected] or via live chat. Betwin will respond to all privacy rights requests within 30 days. In complex cases, this period may be extended by a further 30 days, and betwin will notify you if an extension is needed.

Betwin's platform is strictly for adults aged 18 and over. Betwin does not knowingly collect personal data from anyone under the age of 18. If betwin discovers that a player is under 18, their account will be closed immediately, all winnings will be forfeited, and any deposits will be returned to the original payment method where possible.

If you are a parent or guardian and believe that a minor has registered on betwin or provided personal data to betwin without your consent, please contact betwin support immediately at [email protected]. Betwin will investigate and take appropriate action as quickly as possible.

Betwin may update this Privacy Policy from time to time to reflect changes in the platform, applicable law, or betwin's data practices. When changes are made, the updated policy will be published on this page with a revised "Last updated" date at the top.

For significant changes that materially affect how betwin uses your personal data, betwin will notify registered players via the contact details on their account — either by email or via an in-platform notification — before the changes take effect.

Your continued use of betwin after the publication of an updated Privacy Policy constitutes your acceptance of the changes. If you do not agree with the updated policy, you should stop using betwin and may request account closure by contacting betwin support.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way betwin handles your personal data, please get in touch with the betwin privacy team through any of the following channels:

• Live chat: Available 24/7 directly from any page on the betwin platform — the fastest way to get a response.
• Email: [email protected] — betwin aims to respond to all privacy-related emails within 24 hours.
• FAQ: Visit /faq for answers to common questions about betwin's privacy practices and account data.

Betwin takes all privacy concerns seriously. If you submit a privacy rights request, betwin will acknowledge receipt within 48 hours and provide a full response within 30 days. For complex requests, betwin will keep you informed of progress throughout the process.